1. Order Processing
- Orders are generally processed within 1–3 business days after successful payment.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Custom or personalized orders may require additional processing time.
- During festive seasons, sales, or high-order periods, processing may take longer.
2. Shipping Coverage
Radhey Nails currently ships across India through trusted courier partners.
Delivery availability may vary depending on the location and courier serviceability.
3. Delivery Timeline
Estimated delivery time:
- Metro Cities: 3–5 business days
- Other Cities: 5–8 business days
- Remote Locations: 7–10 business days
These are estimated timelines and may vary depending on the location, courier partner, weather, public holidays, and other unforeseen circumstances.
4. Shipping Charges
- Applicable shipping charges will be displayed during checkout.
- Free shipping may be offered on selected products, promotional offers, or orders above a specified value.
- Any applicable shipping charges will be payable by the customer unless stated otherwise.
5. Order Tracking
After dispatch, customers may receive tracking information through SMS, WhatsApp, or email, where available.
Customers can use the provided tracking details to check their shipment status.
6. Delivery Attempts
Our courier partners may make multiple delivery attempts.
Delivery may fail due to:
- Incorrect or incomplete address
- Customer being unavailable
- Incorrect contact number
- Refusal to accept the package
In such cases, the order may be returned to Radhey Nails and additional re-shipping charges may apply where applicable.
7. Address Accuracy
Customers are responsible for providing accurate:
- Full Name
- Complete Address
- PIN Code
- Mobile Number
Radhey Nails is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
8. Delayed Shipments
Delivery may be delayed due to:
- Weather conditions
- Public holidays
- Courier delays
- Transportation issues
- Natural disasters
- Government restrictions
- Other unforeseen circumstances
Radhey Nails will make reasonable efforts to assist customers with delayed shipments.
9. Damaged or Tampered Package
If your package appears damaged, opened, or tampered with at the time of delivery:
- Where possible, do not accept the package.
- Contact Radhey Nails as soon as possible.
- Share photographs/videos of the package and issue.
- Keep the original packaging until the issue is resolved.
We may coordinate with the courier partner to investigate the issue.
10. Missing or Undelivered Orders
If your order shows as delivered but you have not received it, please contact Radhey Nails promptly with your order details.
We will coordinate with the courier partner to investigate the shipment.
11. Changes to Shipping Policy
Radhey Nails may update or modify this Shipping Policy from time to time.
Any changes will be published on this page and will become effective upon posting.