Refund and Returns Policy

1. Return Eligibility

Returns or replacements may be accepted in cases where:

• You receive a damaged product.
• You receive a defective product.
• You receive the wrong product.
• Any essential item or component is missing from your order.

To be eligible:

• The issue should be reported within 48 hours of delivery.
• The product should be unused and in its original condition.
• Original packaging should be retained.
• Clear photographs/videos of the product and packaging may be required.

 

2. Non-Returnable Products

Due to the personal-use and hygiene nature of nail products, the following may generally not be eligible for return:

• Used or applied Press-On Nails.
• Products damaged after delivery due to improper handling or use.
• Altered or modified products.
• Custom or personalized nail sets, where applicable.
• Products returned without original packaging.
• Products damaged due to incorrect application, removal, or storage.

Minor differences in color, design, texture, glitter, stones, or finish resulting from handmade production, photography, or screen settings will generally not be considered defects.

 

3. Return Request Process

To request a return or replacement:

1. Contact Radhey Nails within 48 hours of delivery.
2. Provide your order number.
3. Explain the issue clearly.
4. Share required photos/videos of the product and packaging.
5. Wait for confirmation and return instructions from our team.

Please do not send any product back without receiving return instructions.

 

4. Refund Policy

Once an eligible returned product is received and inspected:

• An approved refund will generally be processed to the original payment method.
• Refunds may take approximately 5–10 business days after approval, depending on the payment gateway or bank.
• Shipping charges may be non-refundable unless the issue is due to an error attributable to Radhey Nails.
• Refund eligibility is subject to verification and applicable policy terms.

 

5. Exchange / Replacement

For eligible cases involving damaged, defective, or incorrect products, Radhey Nails may provide:

• Replacement of the same product, subject to availability; or
• Exchange with another suitable product; or
• Refund, where applicable.

The final resolution will depend on the circumstances and product availability.

 

6. Order Cancellation

• Customers may request cancellation before the order is processed/produced or dispatched.
• Once a custom order has entered production, cancellation may not be available.
• Orders already dispatched may need to be handled under the applicable return procedure.
• Approved refunds will generally be processed to the original payment method.

 

7. Incorrect Size Selection

For Press-On Nails:

• Customers are responsible for selecting the correct size.
• Incorrect sizing selected or provided by the customer will generally not qualify for a refund or replacement.
• Customers should carefully check the Radhey Nails sizing guide before placing an order.

 

8. Return Review

All return, exchange, replacement, and refund requests are subject to review.

Submitting a return request does not automatically guarantee approval. Requests may be declined if the product does not meet the applicable eligibility requirements or if the reported issue is not covered by this policy.

 

9. Changes to This Policy

Radhey Nails may update or modify this Refund & Returns Policy from time to time.

Any changes will be published on this page and will become effective upon posting.